Refund & Cancellation Policy

This page explains, at a high level, how ShipLitek platform charges and cancellations work. It distinguishes ShipLitek's own platform/subscription fees from carrier/postage charges.

• Free productions: New accounts receive their first 5 qualifying ShipLitek shipment productions with no payment method required.
• Platform vs. carrier charges: ShipLitek platform/subscription fees are separate from carrier/postage charges. Carrier and postage costs are set and billed according to the carrier and your agreement with it, and are not ShipLitek platform fees.
• Cancellation: You can request cancellation of a paid ShipLitek subscription, or ask about a ShipLitek platform charge, by contacting us (below).

The full cancellation and refund terms — including any statutory cancellation rights that apply to you under applicable consumer law — are being finalized with legal review and will be published on this page.

For cancellation requests, contact support@shiplitek.com.